United Way Celebrates Helpline with 211 Day

Friday, Feb. 11

In honor of their 211 helpline, the United Way of Erie County is finding a fitting celebration on 2/11. The service helps residents of Northwest Pennsylvania, providing information and referrals on topics like childcare, food and utility assistance, and caring for an aging parent. Drawing upon a rich network of social service knowledge, trained navigators are able to connect users with the resources they need. 

Take, for example, "Peter." Currently experiencing homelessness, Peter contacted the 211 helpline, seeking help for psychological issues. He was quickly linked to Stairways Behavioral health and was able to meet with a psychiatrist and receive the medication he needed. He was also put in touch with St. Patrick's Haven and was able to find a space there this winter, thanks to the connections the helpline made.  

On Friday, Feb. 11, there will be a live virtual event at 10:00 a.m. with United Way representatives, along with Erie County Executive Brenton Davis, and the Sr. Senator of Pennsylvania, Bob Casey Jr.

During this event, the United Way will review their 211 Bi-Annual Trends Report, hoping to delineate 211's usage, goals, and plans for the future. 

The 211 service was launched in May of 2017 in Erie County. Since then, more than 42,000 contacts have been made throughout the region. 

For more information, go to www.unitedwayerie.org/211